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InTown Homes Response to the Novel Coronavirus (COVID-19)

March 18, 2020

To our valued clients:

Our clients, contractors, vendors and co-workers are the essential life blood of what we do every day to bring beautiful homes and communities to the areas we humbly serve. With that in mind, we wanted to provide you with an update on how we are navigating the unchartered waters that the Coronavirus (COVID-19) is challenging all of us with on a daily basis.

As an IntownHomes homeowner, we want to continue to provide you with the best customer service and support we can. But we also feel a very significant obligation & duty to ensure that your service experience is safe, comfortable and as stress-free as possible.

So here is what we are doing to achieve the highest level of service we can provide to YOU – our valued IntownHomes homeowner!

Let’s take it online!

You can connect with our customer service staff through Our co-workers are eager and ready to assist you through chats, phone calls, texts or emails.

When we visit you...

Be assured that your health and safety is paramount to us and we, along with our subcontractors, are taking all the necessary cleaning and sanitizing steps to ensure everyone feels safe and secure when we visit your home and community.

"We are glad you are our client, but..."

Following social distancing guidelines recommended by the Centers for Disease Control and Prevention (CDC), we will greet you with smiles instead of handshakes.

Taking care of the troops!

Internally, we have also implemented our business continuity plan to ensure that our co-workers can limit unnecessary exposures while effectively working off-site. We have been fortunate not to be affected thus far but should any co-worker get sick or if they have a need to care for any family members, they can be assured they will do so with our full support and without worry, concern or repercussion.

To help us safeguard everyone, we do ask that if you or someone in your household is sick, please reschedule your appointment with us and/or utilize technology/applications/communication methods that will keep everyone safe while addressing your issues.

We value your trust as we navigate this unfamiliar territory while keeping everyone healthy and safe. We will continue to monitor this fluid situation and will send out updates as warranted. We are happy to serve you and are glad you are “our neighbor”!

Until then...

Thank you & Be Well,

Frank Liu

Corporate Office
1520 Oliver St.
Houston, TX 77007
United States

 Phone (713) 961-3877
 Fax (713) 426-1156
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